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Interaction with your audience through an advanced voice conversational system that results in a simple, personalized, user-friendly experience

All services have a live management component to monitor, tweak and create next steps to deepen and expand the effectiveness and flow of information

Inbound Automated

Call Package

How it works: Our virtual receptionist (a.k.a. Vicky) is filled with a customized knowledge base about your organization. She is available 24/7 to respond to calls where she can obtain contact information, ask and answer questions, route calls, book appointments and schedule callbacks.

Vicky’s knowledge base can be continually modified and our language technology enables her to detect and respond genuinely and empathetically to caller’s moods. Data from previous interactions – caller history, preferences, past issues – can all be integrated to increase personalization and trustworthiness.

Contact us to hear Vicky in action

Listen to how Rachel responds to an incoming call and quickly forwards to the right person

Outbound Automated

Call Package

How it works: We work closely with you to structure a step-by-step series of outgoing calls, voicemails, and SMS messages to connect with your different audiences. The results of each outgoing message, triggers the next step in the sequence of communication outreach.

Utilizing multiple touchpoints offers clients, potential customers and professionals the option to respond at their convenience by the method of their choice, improving their overall satisfaction and giving them a positive experience.

Below is an example of an outbound call sequence

AI Driven Chat Package

Answer questions 24/7, provide detailed information about your services, capture contact information and book appointments.

Our AI driven chat engages with web inquiries by combining the high-tech benefits of AI with the safety of live managers who can intervene at any stage of the conversation to provide additional assistance.

How it works: Our Chat knowledge base if filled with all of the specific information you choose to share about your business and services. Our AI agent engages with site visitors in an authentic and natural conversation, answering questions along the way. When the visitor is comfortable enough to provide more details, we capture contact information and if possible, we will book an appointment. You will receive a transcript of all chat interactions for follow up by your team.

Benefits of Inbound and Outbound AI Call Automation Packages

• Custom CRM dashboard - with all automation packages
• Comprehensive review of results and data
• Detailed reporting and analysis of customer interactions and engagement
  

PLUS

• State-of-the-art AI technology
• Natural language flow
• Customized voices and languages available
• Compliance and security including HIPAA privacy standards